Delivery Policy

At [Your App/Store Name], we strive to provide the best possible delivery service to ensure your orders reach you quickly and in excellent condition. Please read our delivery policy to understand the procedures and terms related to delivery.

1. Delivery Areas:

• We offer delivery services to all areas and governorates within the State of Kuwait.
• Please ensure your delivery address is within our service area when completing your order.
• Additional charges may apply for remote areas or those requiring extra effort for delivery.

2. Delivery Times:

• Estimated delivery times vary based on [Mention factors: product type, distance, peak demand, store policy].
• The estimated delivery time for each order will be displayed before completing the payment process.
• We aim to deliver your orders within the specified operating hours of the store/app. [Example: From 10:00 AM to 10:00 PM daily].
• Unexpected delays may occur due to [Mention potential reasons: severe weather conditions, traffic accidents, force majeure, unexpected surge in orders]. We will inform you in case of any significant delay.

3. Delivery Fees:

• Delivery fees are determined based on [Mention factors: distance, order value, availability of free delivery offers].
• Delivery fees will be clearly displayed in the order summary before confirmation.
• We may offer free delivery for orders exceeding a certain value. [Example: Free delivery for orders over 5 KWD].

4. Order Status and Tracking:

• You can track your order status in real-time through the application.
• You will receive notifications and updates regarding the preparation stages of your order until its arrival.

5. Receiving the Order:

• Please ensure that someone is available to receive the order at the specified delivery address during the estimated delivery time.
• In case the recipient is not available, the delivery agent will attempt to contact you. If there is no response, the order may be [Specify action: returned to the store, subject to an additional delivery fee for a retry, cancelled].

6. Order Cancellation:

• Orders can be cancelled before [Specify time frame or stage: before the store starts preparing the order, within 5 minutes of order confirmation].
• After this stage, cancellation may not be possible, or a cancellation fee may apply.

7. Damaged or Incorrect Products:

• In case of receiving a damaged or incorrect product, please contact customer service immediately (within [Specify time: 30 minutes of receipt]) with clear photos of the product.
• We will investigate the matter and take the necessary steps to compensate you or replace the product.

8. No-Contact Delivery Policy:

• For your safety, we offer a no-contact delivery option. Please select this option when completing your order in the app.
• The delivery agent will leave the order in a safe place at your door or designated location and notify you of its arrival.

9. Change of Delivery Address:

• Any change to the delivery address must be requested as soon as possible after order confirmation.
• Additional charges may apply if the change requires a longer distance or affects the delivery schedule.

For any inquiries or assistance, please contact our customer service team via [Phone Number] or [Email Address] or through the in-app chat feature.